ENGLISH COMMUNICATION
CHAPTER :1: COMMUNICATION & ITS TYPES.
The word 'communication means speaking, listening, reading and expressing ability and thereby understanding verbal and non verbal expressions. Since English is a foreign language for the Indian people, it is taught in India as a second language.
Hence English communication refers to the process that involves sending and receiving messages in English language through the verbal and non verbal methods.
It is said that communication is a two way means of communicating information and data in the form of thought and views between two or many individuals with a view to understanding the matter.
Generally communication may be of the following types:
1. Verbal
2. Non-verbal
3. Written
4. Visual.
1. VERBAL COMMUNICATION:
Verbal communication is a type of communication where usually spoken words are used to deliver the message .Here, only words are used to express oneself, his or her feelings, thoughts etc. In this process the words and sounds that come out of our mouths includes tone of voice. sighs or groans etc.
However, in case of verbal communication the following points are to be considered:
a) Think before one speaks
b)Concise and distinct delivery.
c) Confidence and no arrogance
d)Better tone quality
e) Careful listening
f) Consider and understand the listeners attitude
g) Avoid lengthy speech and confusing terms
h)Be to the point and specific
i) Co-ordination between you and the audience
j)Follow the principle of completeness.
2. NON VERBAL COMMUNICATION:
Non verbal communication is all about transmission of message or signals through non verbal platforms. Such platforms may be eye contact, body language social distance, touch physical appearance, code or sign language etc.
There are four types of non verbal communication. They are-
1. Gestures
2. Facial expressions
3. Loudness or tone of voice.
4.Body language.
5. Personal space.
6.Gaze of eye.
7. Appearance.
8.Showing objects or images.
SUMMMARY OF THE CHAPTER
It has been found that communication is very essential for both a person and an organization. Without proper communication either personal or organizational no effective outcome is found. Particularly human relation or public relation is impossible without proper communication. In individual life also exact communication helps us a lot.
PROBABLE QUESTIONS:
1. What is communication?
2.Write about types of communication
3.What is Verbal communication?
4. What is non verbal communication?
CHAPTER:2.: OBJECTIVE OF COMMUNICATION.
Objectives of communication helps us in getting our goals realized. Both in case of individuals and organizational cases it helps us greatly.
Such objectives are the reasons that leads an individual to come closer to one another. It helps to interact with others. Objectives are to take under consideration before a relation. The relation may be conversational or written or any campaign. So creating communication objectives before communication can help the business or personal relation.
TYPES OF COMMUNICATION OBJECTIVES:
1. Motivation to the audience.
2. Knowledge sharing.
3.Persuation.
4.Entertainmnt to the audience.
5.Demand generating.
6.Campaign for brand.
7.Increase of interest.
The basic objectives of communication are as follows:
1) Information
2).Suggestion
3) Motivation
4) Warning.
5) Education.
6) Advice
7) Order
8) Persuasion
9) Negotiation.
Overall, in this chapter it is found that communication is a vital element required for an individual for efficient work and activities. However, the main objective of communication is to transit the message with meaning and understanding. This may be in the form of the above mentioned basic objectives. One of the objective of communication is enquiring, supplying and receiving information through spoken or written words, symbols and signals.
ADVICE is the personal opinion about what to do and when to do. Similarly, SUGGESTIONS are the proposals of the juniors to the higher authority indicating change and reshuffle etc. Again an ORDER is the direction of the Higher authority to the subordinates. MOTIVATION, an another objective of communication. It is to be used to motivate the employees for better and target oriented performance. PERSUASION is also an influencing tips to enable one to change in attitude, beliefs, feelings and thoughts. WARNING is the act of threatening to a person for his unpleasant, unfavorable and unauthorized work. NEGOTIATION is a kind of bonding between two person or organization for a win-win situation. Negotiation also helps in settling of any disputes
PROBABLE QUESTIONS
1. What are the basic requirements of communication?
2. What is order, Persuasion, suggestion and warning?
3. Why is motivation helpful?
4. How does advice help in communication?
5. What is negotiation ?